SHIPPING & RETURNS

SHIPPING

Delivery is FREE on any order over $50 delivered in New Zealand. Unless otherwise stated on our site (see top banner) a shipping charge of $6.00 will be charged for all orders less than $50. 

Domestic orders are delivered by Post Haste couriers. This means we need a physical street address for your order, because couriers don’t deliver to PO boxes. International orders are shipped via NZ Post. At this time we are unable to deliver to the Hauraki Gulf Islands (such as Waiheke Island), Stewart Island or Chatham Island.

Once your order has been processed you will be sent an email by NZ Couriers to track it's progress with the courier.  Whilst we endeavour to pick up and ship all orders within 24 hours, during busy periods or in extreme cases it may take up to 4 working days for your order to be processed and leave our warehouse.

 

RETURNS

The merchandise must be unworn and in its original condition (with all original tags attached).
Merchandise without an original sales receipt can be exchanged only.
Worn, damaged or altered merchandise may not be exchanged, returned or refunded. All underwear unless faulty may not be exchanged, returned or refunded.
If the merchandise (including underwear) is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
We cannot cover the customer's cost of return courier or postage for product which is being exchanged or refunded.

 

Returns can be sent to;

Socks and Jocks

47A Frankleigh St
Christchurch 8024
New Zealand