FAQs

Frequently Asked Questions


What is your Returns Policy?

We want you to be happy with your purchase. If you have a manufacturing defect or something isn't right about your order, please contact us by emailing info@socksandjocks.co.nz
You can read our Returns Policy here.

Is my Credit Card or Bank Account information securely managed?

To keep your Credit Card and payment information secure, we utilise third party payment processors eWay and POLi Internet Banking. You can read more about their security here:
POLi Internet Banking - Security info  
eWay Payments - Security info

What will Shipping cost?

We're currently shipping free within New Zealand, and paid to anywhere else. You can read our Shipping info here.

What currency are the amounts listed in?

As a New Zealand business, serving New Zealand customers, all amounts listed on our website are in New Zealand Dollars (NZD).

How do I know my size?

Check out our Size Guide for help with this.

How do I buy Gift Vouchers?

View our Gift Voucher page and select the amount you want. You'll receive an email which will contain a code, which can be used by the recipient when they check out.